1. Who we are

This website is operated by VIO CONSULTING LTD. Company number: 16696649. Registered address: 71-75 Shelton Street, London, England, WC2H 9JQ. VAT: GB506928279. Contact: success@vio-consulting.com.

2. What this policy covers

This policy explains how we collect, use and protect personal data when you visit our website, submit an enquiry via the contact form, or contact us by email.

3. Personal data we collect

• Identity & contact: name, email, phone (optional)
• Business info: company name, website (optional), industry (optional)
• Enquiry details: Project Type, Primary Outcome, Timeline, free-text context
• Technical data: IP (via Cloudflare), browser/device info and basic logs for security and reliability

We do not intentionally collect special category data. Please do not include such information in your message.

4. How we use your data (lawful bases)

• Respond to enquiries and communicate with you (legitimate interests / steps prior to contract)
• Deliver services if you become a client (contract)
• Protect the website from abuse (Turnstile, anti-spam) (legitimate interests)
• Improve performance and reliability (legitimate interests)
• Comply with legal obligations (legal obligation)

5. Cookies and Analytics

We use Cookies as described in our Cookies Policy. Where required, analytics/marketing tags are enabled only after consent.

6. Processors and third parties

We use trusted suppliers to operate the website and contact workflow, such as:

• Cloudflare (Hosting, security, performance, Turnstile)
• Resend (transactional email delivery)

7. Data retention

We keep enquiry data as long as needed to respond to your request, maintain business records, and meet legal or security requirements. To request deletion, contact success@vio-consulting.com.

8. Your rights

Depending on your location, you may have rights including access, correction, deletion, restriction, objection and portability. To exercise rights, email success@vio-consulting.com.

9. Security

We implement technical and organisational measures designed to protect personal data (secure infrastructure, access controls, anti-abuse protections). No method is 100% secure.